Performance Dashboards

Patient Experience Survey Results

Patients who visited an Emergency Department, Urgent Care Centre or have been discharged after staying at least one night in hospital or Horizon’s Stan Cassidy Centre for Rehabilitation will be provided with an invitation to share their feedback.

Questions assess care aspects such as communication, respect, safety and coordination that are mostly highly linked to the overall patient experience. To learn more or to view survey results, visit our website.

Performance Dashboards

Horizon is committed to performance and accountability, ensuring transparency in delivering health care services in the communities we serve. Our public performance dashboard offers an up-to-date snapshot of our progress in key strategic priority areas, providing a clear view of both achievements and areas needing further improvement.

By sharing this data, Horizon demonstrates accountability to patients, staff, and the public. We continue to focus on improving health care delivery, driving positive changes, and meeting our performance goals.

Our commitment to transparency ensures that we remain focused on enhancing patient care and services while being honest about the work still required.

The Performance Dashboard is a detailed representation of our performance in our four critical action priority areas:

  • Patient Flow
  • Access to Services
  • Recruitment and Retention
  • Patient Experience

Performance Indicators help us evaluate the care and services we provide. For each performance indicator, the dashboard gives a:

  • Baseline (based on historical performance)
  • Horizon’s target for the current month (based on provincial and national benchmarks)
  • Result for the current month
  • Trend over time

The colour codes reflect the progress made so far.

Green – Met Target

Orange – Improving Performance

Red – Below Target

The dashboard tracks improvements to be made via the performance indicators. It’s, therefore, normal to see orange and red, which flag gaps between current and desired performance.

Detailed Reports

To view more details regarding a performance indicator, please click directly on the indicator.
You can also use the “<” and “>” symbols below to view our progress on each performance indicator.
These reports are updated on a monthly basis.

Hospital and inpatient unit dashboards

We are dedicated to ongoing enhancement and providing outstanding care for our patients and families. We are also committed to being accountable and transparent as we work to improve services. Measuring and reviewing key indicators is one way we can identify goals and monitor our progress in delivering the best possible health care services to New Brunswickers.

This series of dashboards shares key indicators related to patient care and experience. We are making improvements within our capacity and collaborating with partners to identify and advocate for changes that fall beyond Horizon’s scope.

Dashboards are available for:

  • Hospital and patient experience (The Moncton Hospital, Saint John Regional Hospital, Dr. Everett Chalmers Regional Hospital, Upper River Valley Hospital, Miramichi Regional Hospital)
  • Inpatient unit and patient experience

Patient Experience Survey results are included for facilities/units with five or more responses

Definitions for some of the indicators included on these dashboards:

  • Hospital occupancy: Percentage of a facility’s total staffed beds that are occupied by inpatients. It is calculated by dividing the daily number of patients by the total number of beds in the facility.
  • Number of patients in hospital: Average number of acute care inpatients in hospital during the reporting period
  • Total funded beds: Total number of staffed beds in the hospital during the reporting period
  • Daily Emergency Department visits: The total number of patients visiting the Emergency Department yesterday
  • Patient experience: The overall impression gathered from patient surveys is formed from all interactions and perceptions patients have during their care, including the quality of care, communication, comfort, and overall satisfaction. Responses were measured on a scale from very poor (0) to very good (10).
  • Average length of stay: Average duration of time a patient spends in the hospital, calculated by averaging the difference between the admission and discharge dates for all patients
  • # of falls reported: Total number of incidents in which patients fall to the ground while receiving care within the facility
  • Hand hygiene: Compliance is monitored through direct observations by trained personnel using a validated hand hygiene audit tool adopted from Canada’s Hand Hygiene Tool Kit Stop. Clean Your Hands. There are four key moments when the members of the health care team are expected to clean their hands;
    • Before initial patient/patient environment contact
    • Before aseptic procedure
    • After body fluid exposure risk
    • After patient/patient environment contact