Pay a bill How do I pay my bill? e-Transfer Other ways to pay Horizon Health Network now accepts Interact e-Transfers for payments on accounts and services. Please use the following address when making an e-transfer payment: PayMyBill@HorizonNB.ca Instructions: Go to your online banking site and click on the link for Interac e-Transfer. If you do not have Horizon Health Network already set up as a contact, you will need to complete this step. Reminder: Please use PayMyBill@HorizonNB.ca as the email for payment. Fill in the required information, including the payment amount. Please note: there will not be a security question. In the message space, please include the following information so your payment can be applied to your account: Name on the account Account number, or what you are paying for Address and a phone number where we can reach you during the day Name of facility where this service was performed Without this information, we will not be able to apply your payment and your account balance will remain outstanding. If you require assistance, please call 1-855-596-2699. Horizon is pleased to offer an online payment option through Service New Brunswick (1-888-762-8600). Bill payments are also accepted at the facility where the costs were incurred. Or, you can also mail your payment to the address provided on your invoice. For additional billing related information: Fredericton: 1-866-553-6228 (toll free) Miramichi: 506-623-3472 Moncton: 506-857-5437 Saint John: 506-648-6945 FAQs Who pays for my health care? Individuals with a valid Canadian Provincial Health Card (example: N.B. Medicare) are covered to receive the standard care it provides. Costs of services not provided by your Canadian Provincial Health Card are the responsibility of the patient and will be billed directly to the patient or to his/her insurance company. Eligible claims and coverage for accommodations vary and depend on your private, provincial/state or other health insurance plans. Therefore, preferred accommodations requests (private or semi-private rooms) may result in additional charges on your bill. It is the responsibility of the patient to know their individual insurance coverage. You will have to pay for all hospital services/products provided if you: do not have a valid N.B. Medicare Card OR it has expired and you have not renewed it do not have a valid Provincial Health Care Card from another province are a Non Resident of Canada Even with a valid N.B. Medicare card, some charges, in addition to preferred accommodations, apply. (e.g. cosmetic procedures or artificial limbs). Please note: a doctor’s fee may be charged for these and other special services. These fees are not part of the hospital fees. For more information, speak with the doctor directly. When do I provide my health card? Supply your Canadian Provincial Health Card and/or proof of any other medical insurance to the Admitting Department in the applicable health care facility. Note that presentation of your health card or proof of health insurance may be requested at any time during the health care process. Failure to present a valid Provincial Health Card may result in the patient being billed. Charges for hospital services not covered by Medicare are the responsibility of the patient. Where can I update my N.B. Medicare card? You are required to renew expired cards and/or report any changes pertinent to your Medicare coverage by: calling toll free 1-888-762-8600 visiting your local Service New Brunswick office completing the Medicare Change Form What about telephone and television patient room rentals? Bookings, billings and collections associated with telephone and television patient room rentals are through independent companies which the patient and/or his or her representative deals with directly. Note that in the Fredericton and Miramichi areas, television service is included in the cost of preferred accommodations (private or semi-private rooms), whether payment is made directly by the patient or through his/her insurance coverage. What about my personal property, including valuables. Will my room provide secure storage space? While most hospital rooms in the region provide some storage space for personal property of patients, no security is provided and property stored in any patient room or public room in one of Horizon’s health care facilities is at the patient’s own risk. Health care professionals recommend that patient valuables be left at home. What are my financial responsibilities if I am medically discharged? Once a patient is medically discharged by a physician, continued stay in the hospital is not covered by N.B. Medicare. A daily per diem rate will be charged. Billing questions can be directed to the Accounts Receivable Department for the applicable health care facility. Preferred accommodation (private or semi-private rooms) will result in additional charges if requested. What about my ambulance bill? Ambulance bills are prepared by Ambulance New Brunswick only. Contact your local Ambulance New Brunswick office to find out how bill payments may be made.