Pay a bill

How do I pay my bill?


Individuals with a valid Canadian Provincial Health Card (example: N.B. Medicare) are covered to receive the standard care it provides. Costs of services not provided by your Canadian Provincial Health Card are the responsibility of the patient and will be billed directly to the patient or to his/her insurance company.

Eligible claims and coverage for accommodations vary and depend on your private, provincial/state or other health insurance plans. Therefore, preferred accommodations requests (private or semi-private rooms) may result in additional charges on your bill. It is the responsibility of the patient to know their individual insurance coverage.

You will have to pay for all hospital services/products provided if you:

  • do not have a valid N.B. Medicare Card OR it has expired and you have not renewed it
  • do not have a valid Provincial Health Care Card from another province
  • are a Non Resident of Canada

Even with a valid N.B. Medicare card, some charges, in addition to preferred accommodations, apply. (e.g. cosmetic procedures or artificial limbs).

Please note: a doctor’s fee may be charged for these and other special services.  These fees are not part of the hospital fees. For more information, speak with the doctor directly.

Supply your Canadian Provincial Health Card and/or proof of any other medical insurance to the Admitting Department in the applicable health care facility. Note that presentation of your health card or proof of health insurance may be requested at any time during the health care process.  Failure to present a valid Provincial Health Card may result in the patient being billed. Charges for hospital services not covered by Medicare are the responsibility of the patient.

You are required to renew expired cards and/or report any changes pertinent to your Medicare coverage by:

Bookings, billings and collections associated with telephone and television patient room rentals are through independent companies which the patient and/or his or her representative deals with directly.  Note that in the Fredericton and Miramichi areas, television service is included in the cost of preferred accommodations (private or semi-private rooms), whether payment is made directly by the patient or through his/her insurance coverage.

While most hospital rooms in the region provide some storage space for personal property of patients, no security is provided and property stored in any patient room or public room in one of Horizon’s health care facilities is at the patient’s own risk.  Health care professionals recommend that patient valuables be left at home.

Once a patient is medically discharged by a physician, continued stay in the hospital is not covered by N.B. Medicare.  A daily per diem rate will be charged.

Billing questions can be directed to the Accounts Receivable Department for the applicable health care facility.  Preferred accommodation (private or semi-private rooms) will result in additional charges if requested.

Ambulance bills are prepared by Ambulance New Brunswick only. Contact your local Ambulance New Brunswick office to find out how bill payments may be made.