Awards and Recognition at Horizon Horizon awards and recognition programs celebrate employees and physicians who embed our values in their work and use their passion to help people be healthy through innovation and leadership. Every year, we recognize the extraordinary achievements and contributions of Horizon employees and physicians. We recognize achievements in all areas – from clinical, community, leadership, quality, safety, development and more. We also acknowledge and award employees and physicians for their longstanding service at Horizon and celebrate retirement as an important milestone. We are proud to share these outstanding accomplishments from across Horizon! Say Bravo! to a Horizon Employee Years of Service and Retirement Quality Quest Awards Patient Safety Hero Awards Awards of Distinction in Nursing Awards of Distinction in Professional Services Leading One Horizon Have you ever wanted to thank a Horizon employee for the exceptional care they provided to you or your family? Horizon employees have been saying “Bravo!” to their fellow staff since November 2016 and now you too have the opportunity to recognize a Horizon employee for the exceptional care and service they provided to you or a loved one. It’s easy to say Bravo! from your mobile device or personal computer: Go to horizonbravo.ca. Fill out a short recognition form. Click “Submit Bravo!“ Thank you for taking the time to thank a Horizon employee for the exceptional care they provided to you or your family. Since Horizon introduced Bravo! in 2016, there has been over 62,000 moments of excellence demonstrated by our employees for their exceptional work, dedication, and resilience. Happy 5th Birthday Bravo! Please note that some of the photos in this video were taken before the COVID-19 pandemic. COVID-19 prevented us from celebrating this year’s 2,000+ Years of Service recipients in person, but managers and department heads took time to recognize those across Horizon celebrating milestones ranging from five to 50 years of service. Congratulations to all! The Quality Quest Award Program was developed to recognize teams for their quality improvement work and to share quality improvement initiatives across Horizon. 2022 Quality Quest Award Recipients Overall Winner – Improved MRI Priority for New Brunswick Inter-Professional Spine Assessment and Education Clinic (NB-ISAEC) Patients – Lead: Andrew Ross, NB-ISAEC Clinical Coordinator The average wait time for lumbar MRI patients seen through this project went from 176 days to 23 days (a 153-day reduction). The total length of time from referral to specialist disposition for patients seen through this project went from one+ year to 14 weeks (a nine+ month reduction for final disposition). This project aligns with Horizon’s strategic area of “Efficient and Appropriate Care” as it reduced wait times, improved patient safety and quality of care, enhanced coordination of health services, improved care transitions, and provided health care at appropriate times and locations. Runner Up – Horizon Virtual Care App – Lead: Krisan Palmer, Horizon Telehealth Manager & Clinical Lead The app was immediately developed amid COVID-19 restrictions and lockdowns. Over 2,100 clinicians were onboarded to provide virtual appointments. Virtual Care removed geographical and socioeconomical barriers commonly faced by New Brunswick patients who cannot otherwise get to appointments. Runner Up – Respiratory Therapist in the Emergency Department – Lead: Pam Cole, Area 1 & 7 Director of Electrodiagnostics and Respiratory Therapy This concept was trialed to address nursing vacancies in the Emergency Department at Horizon’s The Moncton Hospital. The trial improved the patient experience by providing timely access to assessments and procedures, dedicated continual support for certain patients, and Just-in-Time teaching for patients/families, etc. Following the proof-of-concept trial, vacant Registered Nurse Class A (RNCA) positions at Horizon’s The Moncton Hospital Emergency Department were converted to (Registered Respiratory Positions) RRT positions. The annual Patient Safety Hero Awards are presented to one individual and one team within Horizon who exemplify commitment to patient safety, innovative practice, collaborative spirit, and patient-centredness in their daily work. 2022 Recipients There are two categories for this award, individual and team. Individual: Gerald Thibodeau, Supervisor of Portering Services, Horizon’s The Moncton Hospital Gerald’s collaboration and partnerships with other departments and programs demonstrates a team approach with open communication to maintain a conscious attention to patient safety. His innovative practice and creativity allowed for system transformations while modeling engaging and professional behaviour. “If anyone knows Gerald, he is all about professionalism, respectful behavior, and accountability. He educates his team on the meaning of patient care and how important their interactions are with their patients. His approach to problems and solutions are always about his patients. His continued education with his staff on patient care, image, teamwork, and engagement deserves recognition.”- Nominator Team: The Clinical Nutrition Technician Team This team enhances their daily practice and affects change within their work environments to ensure and protect patient safety. They collaborate and communicate with several other departments and health care professionals within the facility to ensure patient safety is upheld. They sometimes also connect directly with the family/friends of patients who are unable to communicate for themselves. This team was instrumental in the implementation of an oral supplement sample tray program for inpatients, which helps avoid delayed nutrition intervention which can lead to potential malnutrition. “The Clinical Nutrition Technician team plays a conscious effort to patient safety and are often referred to as the gatekeepers of the Clinical Nutrition department. They are continually looking at ways to improve patient quality and safety during their hospitalization. They each go above and beyond to ensure that all patients receive the most appropriate and safest care possible.” – Nominator Horizon recognizes the importance of professional development opportunities for its employees. Leading One Horizon is a program to support Horizon managers in developing a more solid grounding in core management competencies. There are four components to the program: You as a Leader; Leading People; Managing the Work of the Department; and Moving Forward. To graduate from this program, participants complete 75 hours of virtual learning over a 10-month period. The program provides an opportunity for Horizon’s people leaders to network, hone leadership skills through iterative and collaborative learning, and work together to share knowledge to solve complex Horizon case studies. Leading One Horizon was recently recognized by the Canadian College of Health Leaders. Horizon employees who complete the Leading One Horizon program receive credits towards the nationally recognized LEADS in a Caring Environment certification. The second class of the Leading One Horizon program recently celebrated their graduation. Click on their yearbook photo below to see where they work! Congratulations to the Class of 2021!