Emergency Department If you or someone in your care has an urgent medical condition or is experiencing a health crisis, call 9-1-1 or go to the nearest Emergency Department immediately. Emergency Department (ED) physicians and staff are dedicated to providing exceptional emergency care for people with urgent medical conditions. A triage system is in place in the Emergency Department, where the sickest and most vulnerable patients are cared for first. Triage means “to sort.” It is the way we decide which patients are treated first. A national triage scale with 5 levels (ranging from non-urgent to resuscitation) is used to rate patients’ symptoms. Here are some examples of the types of symptoms that are treated, in order of urgency: Horizon’s Emergency Departments – Hours of Operation Fredericton area Dr. Everett Chalmers Regional Hospital (DECRH) in Fredericton – 24/7 Oromocto Public Hospital – 8 a.m. to 4 p.m. daily* Fredericton Urgent Treatment Centre (10 minutes from DECRH) – Mondays and Wednesdays from 10 a.m. to 6 p.m. Miramichi area Miramichi Regional Hospital – 24/7 Moncton area The Moncton Hospital (TMH) – 24/7 Sackville Memorial Hospital (40 minutes from TMH) – 8 a.m. to 4 p.m. daily* Saint John area Saint John Regional Hospital (SJRH) – 24/7 St. Joseph’s Hospital Urgent Care Centre in Saint John (10 minutes from SJRH) – 9 a.m. to 9 p.m. daily* (registration begins at 9 a.m. and ends at 8:30 p.m.) Charlotte County Hospital in St. Stephen – 24/7 Grand Manan Hospital – 24/7 Sussex Health Centre (50 minutes from each TMH and SJRH) – 7:30 a.m. to 8:30 p.m. daily* Upper River Valley area Upper River Valley Hospital (URVH) in Waterville – 24/7 Hotel-Dieu of St. Joseph in Perth-Andover (40 minutes from URVH) – 8 a.m. to 6 p.m. daily* *Monday to Sunday (seven days a week) Let’s Talk Horizon is Horizon’s online platform which enables us to gather feedback in a strategic, yet meaningful and convenient way. We want to hear about your experience at a Horizon Emergency Department. Please visit www.letstalkhorizon.ca/emergency-department and complete this brief survey, share your story with us, and share your ideas to help us learn from your health care experience and identify areas for improvement. When to go to the Emergency Department You should call 9-1-1 or seek emergency care when: experiencing discomfort or tightness in the chest; experiencing unusual shortness of breath; experiencing abdominal pain; experiencing prolonged and persistent headache or dizziness; you have an injury that may require stitches or involve a broken bone; you have a child with prolonged diarrhea or vomiting; or you have a baby under six months of age with a fever of 38°C (100.4°F) or higher If you are experiencing mild or moderate Coronavirus (COVID-19) symptoms, please do NOT visit an Emergency Department. Call Tele-Care 811. Individuals should not come to the Emergency Department for a COVID-19 test or to obtain their results. COVID-19 Assessment Centres provide COVID-19 tests. Worst Comes First People may arrive after you but be seen first because their health is at greater risk. The triage system allows us to treat all patients in a safe time frame for their conditions. Triage nursing staff receive specialized education to assess patients correctly and patients’ charts are reviewed on a regular basis to ensure correct triage levels are being assigned. We never know when there may be an emergency, such as an accident or life-threatening illness. Unfortunately, that may mean a longer wait for our non-urgent patients. When you’re unwell, choose the best option to treat your symptoms. Life-threatening Emergencies For life-threatening emergencies please call 9-1-1 or go directly to your nearest emergency department. Tele-Care 811 If you have health concerns or you’re not sure where to go for help, speak to a nurse on this free, 24/7 telephone service. To contact Tele-Care, dial 8-1-1. Know Your Options Before You Go Emergency departments are for those who are seriously ill or injured, with potentially life-threatening conditions. eVisitNB Did you know eVisitNB virtual care services are now available free of cost to all New Brunswickers ? eVisitNB provides video, phone or messaging consultation with a primary care provider for common illnesses, injuries and mental health concerns. Those with a non-urgent health care need are encouraged to use the free virtual care service instead of going to the Emergency Department. For more information on the virtual care service, or to book an appointment, click here. To learn about ALL your health care options for unexpected medical conditions, visit sowhywait.ca. Department of Emergency Medicine – Clinical Department Heads Dr. Andrew Dickinson Clinical Department Head Dr. Paul Robert Thomas Atkinson Clinical Academic Department Head Dr. Paul Atkinson is a Professor in Emergency Medicine at Dalhousie University… Dr. Sylvain Arseneault Clinical Department Head Dr. Sylvain Arseneault is an emergency physician at The Moncton Hospital. He… Dr. Sarah Carter Clinical Department Head Dr. Sarah Carter completed her medical undergraduate training at McMaster University. She… Dr. Krishna (Kris) Pulchan Clinical Department Head Dr. Krishna (Kris) Pulchan is originally from the Caribbean. He followed a… More Emergency Care Program Services Fredericton Urgent Treatment Centre St. Joseph’s Urgent Care Centre (Saint John) SANE (Sexual Assault Nurse Examiner) Program So Why Wait? NB Trauma Program Horizon locations offering this service: Fredericton Facility Name Address Phone Oromocto Public Hospital 103 Winnebago St., Oromocto, New Brunswick, E2V 1C6 506-357-4700 Dr. Everett Chalmers Regional Hospital (Fredericton) 700 Priestman St. , PO Box 9000, Fredericton, New Brunswick, E3B 3B7 506-452-5400 Miramichi Facility Name Address Phone Miramichi Regional Hospital 500 Water St., Miramichi, New Brunswick, E1V 3G5 506-623-3000 Moncton Facility Name Address Phone Sackville Memorial Hospital 8 Main St., Sackville, New Brunswick, E4L 4A3 506-364-4100 The Moncton Hospital 135 MacBeath Ave., Moncton, New Brunswick, E1C 6Z8 506-857-5111 Saint John Facility Name Address Phone St. Joseph's Hospital (Saint John) 130 Bayard Dr., Saint John, New Brunswick, E2L 3L6 506-632-5555 Grand Manan Hospital 196 Route 776, Grand Manan, New Brunswick, E5G 1A3 506-662-4060 Saint John Regional Hospital 400 University Ave., Saint John, New Brunswick, E2L 4L2 506-648-6000 Charlotte County Hospital (St. Stephen) 4 Garden St., St. Stephen, New Brunswick, E3L 2L9 506-465-4444 Sussex Health Centre 75 Leonard Dr., Sussex, New Brunswick, E4E 2P7 506-432-3100 Upper River Valley Facility Name Address Phone Hotel-Dieu of St. Joseph (Perth-Andover) 10 Woodland Hill, Perth-Andover, New Brunswick, E7H 5H5 506-273-7100 Upper River Valley Hospital (Waterville) 11300 Route 130, Waterville, New Brunswick, E7P 0A4 506-375-5900