Emergency Departments at Horizon’s regional hospitals are extremely short staffed this weekend and priority will be given to trauma and critical care patients. Patients with non-urgent medical issues may experience long wait times.

COVID-19 CONTACT US

Access to Communication

Horizon recognizes the diversity of the Deaf and hard-of-hearing community and respects individual patient communication preferences when arranging for services.

Whether you are admitted to a Horizon hospital, or you are entering a Horizon facility for an appointment, we want to ensure that we are effectively communicating with you. By contacting your health care provider in advance, we can make the following services available to you:

Personal amplifier: A wearable device that increases the volume of the speaker’s voice in headphones worn by the listener.

Telephone amplifier: A telephone attachment that increases the volume of the caller’s voice. This device is available to inpatients.

Sign language interpreting services: An in-person or virtual (on a video screen) professional sign language interpreter, in either official language, can be arranged for appointments.

Preparing for Your Hospital Stay or Visit

  • Communication Card: A personal information card to help you register for appointments.
  • Family/Friend Contact: Decide prior to your visit who will be your contact person while you are at the hospital and have that contact information available.
  • Keep a Record: Bring a complete list of medications, medical history, current doctors, your audiologist and contact numbers to the hospital.
  • Devices to Bring: Smartphone, iPad, hearing devices with extra batteries or charger and hearing device case labelled with your name.
  • Smartphone Apps: Load any apps that you will need to communicate.  Be sure to practice using Speech-to-Text apps, such as Google Live Transcribe, before going to the hospital.  It is also important to write down login information if an app requires a password.
  • Alternative Communication Methods: A pad of paper and a pen, white board, markers or writing tablet are also useful communication tools. Bring these to the hospital as a backup tool to your smartphone or hearing device.

Access to Communication Poster

Access to Communication Infographic

Patient Guide – Are you Deaf or hard of hearing?