Patient Relations Department Horizon wants to hear what you have to say and learn about your experience so we can better understand what we’re doing right and what we can do better. Please contact us with your feedback if you have: Concerns about your care in any Horizon health care facility Suggestions and ideas to improve health services Compliments for staff, physicians, or volunteers Who do I contact? 1) Member of your health care team Whenever possible, patients and families are encouraged to speak to their health care provider or team directly if they have questions, feedback both positive and negative, and concerns about their treatment, care and experience. Your health care team knows you and your treatment plan best and can often resolve your concerns in a timely manner. 2) Manager or Supervisor You can also ask to speak to the manager or supervisor of the service regarding your feedback and concerns. They have direct access to communicate directly with your health care team to address issues in a timely manner. 3) Patient Relations If you are not comfortable or able to address your feedback and concerns with a member of your health care team or the manager supervisor, you can contact the Patient Relations Department. Patient Relations Department Patient Relations Department provides a confidential environment for patients and families to: Listen to your feedback, concerns and ideas to improve our health care system and patient/family experiences Connect patients and families with health care staff to improve communication and resolve misunderstandings or concerns Receive and share compliments Provide feedback from requested investigations and questions to patients and families related to their particular feedback and concerns. Provide information on Horizon’s policies and procedures, such as Rights, Responsibilities and Expectations, Family Presence, Access to Health Records, etc. Will things become worse for me if I bring forward feedback and concerns? No. Do not hesitate to discuss your feedback and concerns with staff involved in your, or a family member’s care. Your feedback is important to us and is seen as an opportunity to improve our services. Horizon values your input and experience, and is committed to addressing all feedback and concerns in a fair and objective manner. If you are not comfortable discussing your feedback and concerns with the health care team, you can reach out to the Patient Relations Department. The Patient Relations team will listen to your feedback and concerns with compassion, in confidence, and in always act in your best interest. How to reach us By Telephone Toll-free: 1-844-225-0220If we are unavailable to take your call, please leave a detailed message and your call will be returned as soon as possible. Online Complete Form Comments Form × Your first name* Your last name* Telephone number* Email address* Mailing address Preferred method of contact* EmailTelephoneMail Please note that email is not a secure medium and the privacy of your information cannot be ensured. In providing your email address, you hereby accept and understand the inherent risk of transmitting your personal/health information through an unsecured medium. Who is initiating the feedback / concern for patient* PatientFamily / Designated Support Person (DSP)GovernmentHealthcare and Medical StaffOffice of the Ombud (includes Seniors. Advocate and Youth Advocate)Indigenous Health / Tribal Center Health StaffOther Patient Information Patient/client first name* Patient/client last name* Patient date of birth* Geographic Area* Fredericton AreaMiramichi AreaMoncton AreaSaint John AreaUpper River Valley Area Not sure what Area? Map of all Areas Facility Type:* HospitalHealth CentreVeterans Health ServiceOther Name of Facility:* Select the type of feedback you are sending:* Compliment for staff, physicians, or volunteersSuggestion(s) to improve health servicesQuestion(s) and/or Concern about patient care Feedback and/or Concern Description* Feedback and/or Concern Expectations* My feedback/concerns are shared with the appropriate department and I do not want further contact.Follow-up with me once the investigation is complete. Patient Consent will be required.Follow-up with only the above mentioned person once the investigation is complete. This may include the sharing of personal health information . Patient Consent will be required.Follow-up with me AND the above mentioned person once the investigation is complete. This may include the sharing of personal health information. Patient Consent will be required. Please attach any relevant documents Horizon Health Network protects the privacy of individuals receiving health services in accordance with the NB Personal Health Information Privacy and Access Act (PHIPAA). As per PHIPAA, personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending regarding your health experience concern. To properly review and resolve any issues, we work with the patient, or in cases where patient is unable to make their own decisions, their substitute decision maker, to gather and share information about the services received. Please note that the Patient Relations Department is separate from Health Records and therefore feedback and concerns received are not added to a patient's chart. For more information, or if you have questions or concerns about the collection, use or disclosure of your health information regarding patient feedback/concerns please contact Patient Relations at 1-844-225-00220 or Email: Patient.Relations.Patient@Horizonnb.ca Note: Horizon Health Network requires verbal consent from the person who received the service/treatment or their Substitute Decision Maker, Power of Attorney for personal care, Proxy, Executor of the Estate or guardian to access personal health information for the purpose of handling the feedback or concern. Submit a compliment – Recognize one of Horizon’s exceptional employees by sending a Bravo! By Mail Send a letter to your local health care facility, addressed to Patient Relations. In Person A member of the Patient Relations team is accessible in the below locations: Dr. Everett Chalmers Regional Hospital (Level 4) Miramichi Regional Hospital (Level 4) The Moncton Hospital (Main Level) Saint John Regional Hospital (Level 2) View PDF