SeamlessMD digital app providing heart failure patients with at-home resources and improving care

(HORIZON) – Horizon is expanding the availability of a leading Canadian-made digital application, SeamlessMD, that allows patients diagnosed with heart failure to access helpful resources from their mobile device, improving their treatment experience.

The expansion, which launched in February, allows patients diagnosed with heart failure and receiving treatment from a Horizon Heart Function Clinic to access the SeamlessMD app from their smartphones, tablets, or computers. Patients will be provided with reminders, evidence-based education, symptom-tracking surveys, and videos to help them follow the care plan prescribed by their care team.

A digital and secure self-management tool, this innovative solution gives patients increased autonomy with their heart failure management while allowing the clinic team to monitor many elements including the effectiveness of the medical, dietary, and physical therapies implemented.

“There are currently approximately 1,500 patients receiving services at Horizon’s Heart Function Clinics,” said Greg Doiron, VP Clinical Operations. “By expanding access to the SeamlessMD app for heart failure patients, we’re not only enhancing the patient experience, but also improving patient safety and reducing patient anxiety. The platform also allows patients more independence in managing their condition and symptoms and frees up time for our clinicians to focus on more acute and complex cases.”

Based on patient uptake of SeamlessMD in other programs, it’s anticipated at least 65 per cent of patients and/or family members will participate in this program within the first year.

“We are very pleased to expand access to SeamlessMD as part of our commitment to providing the highest quality care through innovative technology,” said Jennifer Sheils, VP Strategy, Transformation and Chief Innovation Officer (CIO). “We’ve had great success with our other uses of this technology and patient satisfaction has been high. We’re expecting to see similar outcomes with this expansion.”

Horizon first partnered with SeamlessMD in 2023 for cardiac surgery patients. In 2024, access was expanded to those who underwent hip or knee replacement surgery. Since it was first introduced, over 1,100 Horizon patients have signed up for the SeamlessMD app with a 96 per cent satisfaction rating.

Funding for providing SeamlessMD to heart failure patients was provided by the Saint John Regional Hospital Foundation.

About SeamlessMD

SeamlessMD provides the leading Digital Care Journey platform for hospitals and health systems to engage, monitor and stay connected with patients across healthcare journeys. 35+ clinical studies and evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions, and emergency department visits. Health systems such as Trillium Health Partners, SE Health, William Osler Health System, Sunnybrook, Grand River Hospital, St. Joseph’s Healthcare Hamilton, Nova Scotia Health Authority, and others use SeamlessMD to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided via reminders, education, and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. To learn more visit www.seamless.md.

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