Horizon launches patient experience survey

(HORIZON) – We’re listening! Horizon is implementing an ongoing patient experience survey to obtain real-time feedback from patients accessing care within Horizon facilities.

Patients who have visited an Emergency Department, Urgent Care Centre or have been discharged after staying at least one night in hospital or Horizon’s Stan Cassidy Centre for Rehabilitation will be provided with an invitation including a link to share their feedback.

Questions assess care aspects such as communication, respect, safety, and coordination that are most highly linked to the overall patient experience.

We are dedicated to continuous improvement and providing outstanding, person-centred care for our patients and families.

Transparency and accountability are integral to our commitment to provide safe, quality care. As we work to improve, plan, and deliver services, we look forward to sharing survey results.

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