Skip to content

Main Navigation

Horizon Health Network
  • About Us
    About Us
    Strategic Plan
    Report to Our Communities
    Horizon Board
    Members
    Meetings
    Leadership
    Executive Leadership Team
    Senior Medical Leadership Team
    Regional Program Co-Leaders
    ACCESS TO PRIMARY CARE
    Our Communities
    Patient and Family Centred Care
    Quality
    Awards and Recognition at Horizon
    Redevelopment Projects
    Educational Programs
  • Facilities
  • Services
  • Patients & Visitors
    Preparing for… Information to help prepare you for your hospital stay, giving birth, having surgery or going home.
    Patient and Visitor Amenities Information about various services available throughout Horizon hospitals and health care facilities to make your stay or visit more convenient.
    Designated Support Person (DSP) Information about who is eligible to have a DSP and how to become one.
    Personal Health Records Information about how to access your personal health information.
    Parking Information about where to park at our hospitals.
    Need help now?
    Pay a bill
    Patient Relations Department
    Rights, Responsibilities and Expectations
    Educational Information for Patients
    Self-booking options at Horizon
  • News
    News & Stories
    Horizon Stories
    Community Stories
    News Releases
    Videos
    Resources for Media
    Publications
    Accreditation Reports
    Annual Report
    Strategic Plan
    Health Topics
    Occupancy and ALC
    Missed Appointments
    So Why Wait?
    Temporary Service Interruptions and Closure Notices
  • Careers at Horizon
  • Research

Home » Patients & Visitors » Patient Relations Department » Rights, Responsibilities and Expectations

Rights, Responsibilities and Expectations

As a patient/client if you have any questions or concerns regarding your rights or responsibilities, we suggest you discuss them with one of the members of your health care team.

If you feel that your concerns have not been addressed, you may contact Horizon’s Patient Relations Department.

EVERYONE HAS THE RIGHT TO…

Be treated with respect and dignity

Physical, emotional, and psychological safety

Information necessary to provide or receive safe, quality care

Be listened to and heard

Be part of the health care team

 

Privacy

If you are a patient/client or family member, the following will help facilitate your health care experience… If you work or volunteer at Horizon, you have a responsibility to…
  • Treat everyone with respect, dignity, and understanding while promoting an inclusive environment mindful of cultural diversity
  • Be aware and appreciate that other patients/clients may also need care
  • Use a calm voice and welcoming body language
  • Keep your personal property and valuables safe while in the hospital
  • Understand your role in safety and how you can help ensure a safe environment
  • Ask questions and express your hopes, needs and fears
  • Report unsafe or potentially unsafe conditions
  • Be a participant and decision-maker in your health care
  • Do your best to understand your health care needs through open communication with your care team
  • Let your health care team know when you don’t understand, ask questions and express concerns
  • Provide a substitute decision maker of your choice should you become unable to make decisions regarding your medical care
  • Inform the health care team of close family member(s)/partner(s)-in-care who you wish to be present during your stay or appointment/visit
  • Provide all relevant information to your health care team, including cultural and inclusion needs
  • Maintain the confidentiality of other patients’/clients’ health information
  • Reschedule or cancel appointments if unable to attend
  • Treat everyone with respect, dignity, and understanding while promoting an inclusive environment mindful of cultural diversity
  • Provide Active Offer, “Hello/Bonjour” at first contact with a patient/client or family member
  • Be prepared to listen, hear and understand others
  • Use a calm tone of voice and welcoming body language
  • Introduce yourself and your role to patients/clients, families and other health care providers
  • Report unsafe or potentially unsafe conditions
  • Educate others (patients/clients, families, visitors) about their role in safety
  • Include patients/clients and families in the development and management of their care plan by communicating clearly and checking to ensure that information is understood
  • Communicate with your team members – which includes the patient/client and family – by providing feedback, expressing appreciation and sharing any concerns
  • Know and respect each health care team member’s role and scope of practice
  • Report and disclose any unintended incident for appropriate management and prevention of future incidents
  • Collaborate with patients/clients and families in advancing safe, quality care
  • Welcome close family member(s)/partner(s)-in-care to be present during the stay or appointment/visit
  • Respect cultural diversity and inclusion
  • Only share information relevant to the patient’s/client’s care
  • Give timely responses to questions and concerns
  • Maintain the confidentiality of personal health information and patient/client priva

How to reach us

By Telephone

Toll-free: 1-844-225-0220
If we are unavailable to take your call, please leave a detailed message and your call will be returned as soon as possible.

Online

Comments Form







    Please note that email is not a secure medium and the privacy of your information cannot be ensured. In providing your email address, you hereby accept and understand the inherent risk of transmitting your personal/health information through an unsecured medium.


    Patient Information





    Not sure what Area?

    Map of all Areas







    Horizon Health Network protects the privacy of individuals receiving health services in accordance with the NB Personal Health Information Privacy and Access Act (PHIPAA). As per PHIPAA, personal or health information collected will only be used for the purpose of tracking, follow up, communications and trending regarding your health experience concern.

    To properly review and resolve any issues, we work with the patient, or in cases where patient is unable to make their own decisions, their substitute decision maker, to gather and share information about the services received.

    Please note that the Patient Relations Department is separate from Health Records and therefore feedback and concerns received are not added to a patient's chart.

    For more information, or if you have questions or concerns about the collection, use or disclosure of your health information regarding patient feedback/concerns please contact Patient Relations at 1-844-225-00220 or Email: Patient.Relations.Patient@Horizonnb.ca

    If you are unable to submit this form, please call 1-844-225-0220.


    • Self-booking options at Horizon
    • Patient and Visitor Amenities
    • Preparing for...
      • Giving Birth
      • Going Home
      • Your Hospital Stay
      • Your Surgery
    • Designated Support Person (DSP)
    • Parking
    • Food Service
    • Patient Information Resources
      • Medical Assistance in Dying (MAID)
      • Deep Vein Thrombosis (DVT) and Pulmonary Embolism (PE) Prevention
      • Falls Prevention
      • Warfarin Therapy
      • Hip and Knee Replacement Surgeries
    • Pay a bill
    • Your Health Information
      • AI Scribe
      • Personal Health Records
      • Privacy
    • Access to Communication
    • Advance Care Planning
    • Appointment Notifications
    • Indigenous Health
    • Smoke-Free and Scent-Free Facilities
    • Violence and aggression toward staff
    • Virtual Care
    • Send a message to a patient
    • Patient Relations Department
      • Rights, Responsibilities and Expectations
    • Need help now?
    HorizonNB Logo

    Contact Us

    Horizon Health Network

    Woodbridge Centre
    180 Woodbridge St.
    Fredericton, New Brunswick
    E3B 4R3

    Telephone: 1-888-820-5444

    About Us

    Careers

    News

    Volunteers

    Compliments and Complaints

    Ways to Give
    © 2026 Horizon Health Network Terms of Use
    Horizon Assistant