Lifeline Canada Medical Alert Service Horizon’s The Moncton Hospital (TMH) is a proud partner with Lifeline Canada to provide medical alert services (including alert buttons) to the communities we serve in the Moncton area. This is the only program of its kind across Horizon Health Network. Seniors and people with physical challenges and their caregivers can benefit from the Lifeline Canada’s medical alert services. They can continue to live confidently and independently in their homes with the reassurance that help is available at the push of a button. What is the Lifeline Canada Medical Alert Service? Lifeline Canada medical alert services at TMH can be used to: Call for help – You’re always connected to the emergency department with a simple push of your personal help button. In the event you cannot push your button, or you are disoriented, our optional “AutoAlert” feature is designed to automatically call for help if it detects a fall. Hear a reassuring voice – Emergency department staff will quickly access your personal profile and evaluate your situation. Know help is on the way – If needed, emergency department staff will contact emergency services (based on your preference) and will follow up to make sure help has arrived. How does the Lifeline Canada medical alert service work? 1. Summon Help You’re always connected to Lifeline Canada’s 24/7 Response Centre with a simple push of your personal help button. In the event you cannot push your button, or you are disoriented, our optional AutoAlert feature is designed to automatically call for help if it detects a fall.1 2. Hear a reassuring voice A caring Lifeline Canada’s Response Associate will quickly access your personal profile and evaluate your situation. 3. Know help is on the way If needed, the Lifeline Canada’s Response Associate will contact a neighbour, a loved one, a caregiver or emergency services – based on your preference – and will follow up to make sure help has arrived. All buttons connect to TMH’s Emergency Department for service. There are times where the service is completed by Lifeline Canada’s service representatives. Such circumstances include system interruptions, upgrades, and overall Emergency Department capacity to answer the call. Features include: Waterproof personal buttons Landline, Cellular and Mobile Fall detection technology available Professional home installation Solutions for secure and independent living At home You’re never truly alone at home with HomeSafe Press your help button anytime you need help Waterproof2 help buttons can be worn as a pendant or on a wristband Optional Fall Detection feature On the go With GoSafe, wherever you go, we’re with you Designed for More Mobile People Superior automatic fall detection technology Up to six location technologies including GPS (Cannot be used with a pacemaker or defibrillator) MedReady Medication Dispenser This service makes taking the right medication at the right time as simple as opening a medication compartment when the alarm rings. The MedReady uses a third-party cellular network. It does not require a separate phone line or telephone provider. It’s designed to notify your loved one when it’s time to take their medication dosage(s) according to a pre-programmed schedule. You will receive a text or email to alert you if a dose is missed. This service has been designed for individuals who may have memory loss or difficulty remembering daily tasks. Promotions Ask us about our current promotion (special offer) by emailing lifeline@horizonnb.ca. How do I access this service? For more information about this service and available medical alert devices and plans, or to refer a patient, please call: 506-857-5483 or email Lifeline@horizonnb.ca How to return your unit The Lifeline Equipment must be returned to cease billing. This can be done by: i. Returning to the Emergency Department at The Moncton Hospital ii. Returning to the Administration Office at The Sackville Memorial Hospital iii. Returning to the Elsipogtog Health Centre iv. Call or email the Lifeline Office for pick-up options Failure to return equipment will result in charges of the full cost of unit to subscriber. Contact us lifeline@horizonnb.ca 506-857-5483 1. Lifeline Fall Technology does not detect 100% of falls. 2. Lifeline buttons are water-resistant and can be worn in the shower. 3. On The Go cannot be used with a pacemaker or defibrillator. Horizon locations offering this service: Moncton Facility Name Address Phone The Moncton Hospital 135 MacBeath Ave., Moncton, New Brunswick, E1C 6Z8 506-857-5111