CEO Statement: Patient experience with SANE Program at Horizon’s Dr. Everett Chalmers Regional Hospital

The following statement has been issued by Horizon’s interim President and CEO Margaret Melanson in response to recent media reports about a patient’s experience with the SANE program at Horizon’s Dr. Everett Chalmers Regional Hospital.  

I would like to reiterate that my thoughts are with the survivor at this time and would like to commend her for the strength and bravery she has shown in coming forward.

This patient absolutely did everything right in this situation by presenting to the Emergency Department to request to speak to a Sexual Assault Nurse Examiner (SANE nurse).

What happened to this patient was unacceptable. We need to improve this program for all those who will come forward.

We are reviewing processes and protocols regarding the SANE program and working with our partners to ensure all sexual assault victims who present to a Horizon emergency department receive timely, quality and safe care.

The SANE Program is a provincial program meant to provide vital support to victims and act as a liaison to law enforcement. These highly trained nurses provide necessary care, support, and guidance to ensure patients are well supported.

Unfortunately, it did not meet the needs of this patient when she was in need, and I deeply regret this.

Again, I thank the survivor for bravely bringing forward her experience and concerns.