CEO Statement: Horizon is entering a new phase in its response to COVID-19

Beginning Monday, May 11, some urgent and critical services in our hospitals will resume to allow for elective surgeries.

However, we are not back to normal operations. In fact, many of our services will continue to look different until there is a COVID-19 vaccine available.

Here is an overview of the upcoming changes to services in our hospitals:

  • Our regional and community hospitals will cautiously resume some critical and urgent elective surgeries. All surgical patients will be tested for COVID-19 within three (3) days of their planned surgery date. After being tested, patients will be asked to self-isolate until they come to the hospital.
  • Ambulatory care services and professional services, including clinics, laboratory services, diagnostic imaging, electrodiagnostic, respiratory therapy and therapeutic services are resuming for these elective surgery cases through scheduled appointments only.
  • There will be no walk-in appointments. Patients will be asked to return home if they do not have an appointment.
  • Patients coming in for booked appointments will be asked to arrive no more than 15 minutes early. Patients who arrive earlier may be asked to wait in their vehicle.  
  • Active screening of patients and designated visitors will continue. Patients and designated visitors must wear a mask when they enter a Horizon facility; homemade (community) masks are acceptable. Those who do not have a mask will be provided one during the screening process. For patients and designated visitors, masks must be worn at all times when in the facility.
  • Everyone must continue to respect physical distancing, unless it is not possible for clinical reasons, and clean their hands as they enter and leave the facility.
  • Emergency Department visits do not require an appointment. If you have a medical emergency, please call 911 or proceed to your local Emergency Department. Our Emergency Departments continue to operate 24/7, and we will prioritize emergency, critical and urgent cases. We strongly encourageyou to pleasecall 811 or contact your primary care provider (family physician or nurse practitioner) for non-urgent medical attention before coming to the Emergency Department.

We are committed to providing the best possible care to our patients, clients, and families and we appreciate your patience as we navigate this crisis together.

Please continue to check Horizon’s website and social media channels for up-to-date information related to service changes due to COVID-19.

Karen McGrath

President and CEO
Horizon Health Network