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COVID-19: Patient and Visitor Information

Whether you are preparing for surgery, attending an appointment, accessing health care or visiting a loved one – it all looks a lot different than it did prior to the COVID-19 pandemic. Horizon has more precautions in place to keep patients, clients, families and health care workers safe.

The following information will help you know what to expect when you arrive at a Horizon facility, regardless of what brings you here.

  • We are caring for patients with COVID-19 in many units of our hospitals. This means there may be someone with COVID-19 on your unit. Infection Prevention and Control standards are in place to reduce the spread of COVID-19; despite this, the Omicron variant is extremely transmissible, and our hospitals and health care workers are not immune to this virus.
  • To further help reduce transmission, all patients are encouraged to wear a mask when interacting with health care workers in a Horizon facility. As well, patients are reminded to clean their hands regularly, and, whenever possible, keep a physical distance of two metres (or six feet) between yourself and others.
  • Your hospital may need to implement service reductions if a patient care unit or a department has an outbreak of COVID-19. If your surgery is impacted, a member of your health care team will contact you.
  • To help patient flow, we are making every effort to have all patients discharged by 11 a.m. This will allow for proper cleaning protocols to happen and the bed to be ready for our next patients requiring medical care. We are also working with physicians to provide you with advance notice (when possible) of your discharge date. Please ensure you have travel arrangements in place for 11 a.m. on the day of your discharge.

For more general information related to patients and visitors, click here.